This Privacy Policy explains how Pustahan handles the personal information of members across the Philippines. We are committed to keeping your data safe, using it only for the purposes described here, and giving you clear control over how it is managed. Please read this page carefully so you know exactly what to expect when you register and use our platform.
When you register or use Pustahan, we collect certain personal information to operate your account, verify your identity, process transactions, and keep the platform secure for all members across the Philippines. We only collect what is genuinely necessary — we do not gather data beyond what is needed to provide you with a safe and functional betting experience. Understanding what we collect and why helps you make informed decisions about your account and your privacy.
When you create an account on Pustahan, we collect your full name, date of birth, email address, mobile number, and a username and password of your choice. This information is required to open and maintain your account, confirm that you meet the minimum age requirement for participation in the Philippines, and ensure that your account belongs to a real individual. Your date of birth is used exclusively for age verification purposes and is never shared with third parties for marketing or profiling. We also collect your preferred currency and language settings so we can personalise your experience on the platform. All registration data is stored securely and is only accessible to authorised staff members who need it to carry out legitimate account management tasks.
To process deposits, withdrawals, and bonus transactions, Pustahan collects payment-related information such as your registered payment method details, transaction amounts, and transaction timestamps. We do not store full card numbers or full bank account credentials on our servers — payment processing is handled through secure, encrypted channels operated by our verified payment partners. Transaction records are retained as required by applicable financial and regulatory guidelines in the Philippines, and these records may be reviewed in cases of dispute resolution or compliance checks. You can view a history of your own transactions within your account dashboard at any time. Any unusual transaction activity may trigger an automatic security review, which is designed to protect your account from unauthorised access or fraud.
When you browse or use the Pustahan platform — whether on mobile or desktop — we automatically collect certain technical information, including your device type, operating system, browser version, IP address, and the pages or features you interact with during your session. This data is used to maintain platform performance, detect and prevent fraudulent login attempts, and improve the mobile experience for members in the Philippines. We do not use this information to build detailed personal profiles for advertising purposes, and we do not share raw usage data with external marketing companies. Session data is aggregated and anonymised where possible so that individual behaviour cannot be identified from our analytics reports. If you access Pustahan through our mobile app, similar device-level data is collected to ensure the app functions correctly across different Android and iOS environments.
If you contact our support team by email or through the platform's messaging features, we retain records of those conversations to help us resolve issues accurately and consistently. Support records may include your name, account details, the nature of your enquiry, and any documentation you provide during the verification or dispute process. These records are kept for a reasonable period in line with our operational and compliance obligations, and they are only accessible to team members directly involved in account support or compliance reviews. We do not use support communications for marketing purposes, and the content of your messages will never be shared with third parties outside of what is legally required. If you have a concern about how your support history has been used, you are welcome to raise it by contacting us using the details provided at the bottom of this page.
Pustahan uses member data responsibly and only for purposes that are directly connected to running a safe, legal, and enjoyable betting platform for members in the Philippines. We do not sell your data, and we limit sharing to the narrow set of circumstances described below. We also maintain ongoing security measures to ensure your information is protected from unauthorised access at every stage.
Your data is used to run your account, process bets, deliver bonuses and rewards, and ensure the platform functions correctly across mobile and desktop devices in the Philippines. Without this core use of your information, it would not be possible to offer the services you signed up for. We access your account data only to the extent needed to complete the specific action requested — for example, processing a withdrawal or applying a bonus credit to your balance. Internal access to member data is logged and audited regularly to maintain accountability. No team member accesses member data without a clearly documented operational reason.
We analyse account activity and login patterns to detect unusual behaviour that may indicate unauthorised access, identity fraud, or attempts to manipulate the platform's systems. When a potential security concern is flagged, we may place a temporary hold on account activity until the issue is resolved, and we will reach out to you through your registered contact details. Security monitoring is a continuous process that protects the interests of all members using the platform, not just individual accounts. We do not share security alert data with external parties except where required by law or where disclosure is necessary to prevent serious harm. Keeping your account credentials private and enabling any available two-step verification features is the most effective way to complement the protections we already have in place.
As a platform serving members in the Philippines, Pustahan is required to retain certain records and to cooperate with lawful requests from regulatory authorities where applicable. This may include providing account information in response to a valid legal order, court direction, or formal regulatory inquiry. We will always inform you of any such disclosure to the extent permitted by law, and we will challenge requests that we believe are overly broad or not lawfully made. Compliance-related data retention is carried out for the minimum period required and is disposed of securely once it is no longer needed. Your information will never be used for purposes beyond legal compliance and platform operations without your prior knowledge and consent.
We use your registered email address and mobile number to send account-related notifications such as deposit confirmations, withdrawal updates, security alerts, and important changes to our platform terms or policies. These transactional messages are a necessary part of operating your account and cannot be disabled, as they ensure you remain informed about activity on your account at all times. If you have opted in to marketing communications at the time of registration or at any point afterwards, we may also send you information about new promotions, rewards programme updates, or upcoming sports events. You can withdraw your consent for marketing messages at any time by following the unsubscribe link in any marketing email or by contacting our support team directly. Opting out of marketing messages will not affect your ability to receive essential account and security notifications.
As a member in the Philippines, you have meaningful rights over your personal data. Pustahan is committed to respecting those rights and making it straightforward for you to exercise them. Below is a summary of the key rights available to you and how to act on them.
You may request a copy of the personal data Pustahan holds about you at any time. We will provide this within a reasonable timeframe and in a clear, readable format. Contact our support team to submit an access request.
If any of your personal details are inaccurate or out of date, you have the right to request a correction. You can update most account information directly through your profile settings, or contact support for changes that require verification.
You may ask us to delete your personal data where there is no longer a legitimate reason for us to hold it. Some data must be retained for legal or regulatory compliance purposes, but we will delete everything that falls outside those obligations.
You have the right to object to certain uses of your data, including direct marketing. Once an objection is received and verified, we will stop using your data for that purpose promptly and without requiring any further justification from you.
Where technically feasible, you may request that your personal data be provided in a portable, machine-readable format so it can be transferred to another service. Contact our support team to discuss the specifics of a portability request.
In certain circumstances — such as when you contest the accuracy of data we hold — you can ask us to restrict how that data is processed while the matter is being resolved. During a restriction period, we will only use that data for the purposes you have permitted.
To exercise any of these rights, please reach out to our support team using the contact details in the footer below. We aim to respond to all data-related requests within a reasonable period and will keep you informed throughout the process. If you believe your privacy rights have not been respected, you also have the right to raise a concern with the relevant data protection authority in the Philippines.
Quick answers to the questions we hear most often about how Pustahan handles member data.
No — Pustahan does not sell, rent, or trade your personal information to any third-party advertisers, data brokers, or marketing companies. Your data is used solely to operate your account, process transactions, maintain platform security, and comply with legal obligations applicable in the Philippines. Any third-party service providers we work with — such as payment processors — are contractually required to use your data only for the specific purpose for which it was shared and must maintain appropriate security standards. We review our third-party relationships regularly to ensure ongoing compliance. If this policy ever changes in a material way, we will notify all active members before any such change takes effect.
When you close your Pustahan account, we retain certain records for a limited period as required by applicable financial, anti-money laundering, and gaming regulations in the Philippines. This typically covers transaction records, identity verification documents, and account history that may be needed for audit or dispute resolution purposes. Data that falls outside these legal retention obligations is deleted or anonymised promptly following account closure. We will not use retained data for any purpose other than compliance with the obligations that justify keeping it. If you want to know specifically how long a particular category of data will be retained after your account is closed, please contact our support team and we will provide a clear answer based on your account type.
Yes, you can opt out of promotional and marketing communications from Pustahan at any time. Every marketing email we send includes an unsubscribe link at the bottom, and clicking it will remove you from our marketing list within a short processing period. You can also contact our support team directly to request removal from all marketing communications if you prefer. Please note that opting out of marketing messages does not affect essential account notifications — you will still receive emails and messages related to your transactions, account security, and important platform updates. If you opted in to marketing at registration and later change your mind, the opt-out process is straightforward and does not require you to close your account or take any other action.
We built this platform with Filipino members in mind — which means being transparent about data, keeping your information secure, and giving you real control over your account. If you have a question about this policy or want to exercise a data right, our support team is here to help.